Refund policy

We want customers to have a clear process when a purchase does not work out. This Return and Refund Policy explains the conditions for requesting a return, reporting a damaged or incorrect item, receiving a refund, or requesting assistance with an order.

This policy applies to purchases made directly through heybude.shop. Products purchased through another website, marketplace, retailer, or third party must be returned through the original place of purchase.

Nothing in this policy limits any non-waivable rights available to a customer under applicable consumer-protection law.

Return Period

Unless a product listing states a different rule, an eligible item may be submitted for a return request within 30 calendar days after the carrier’s tracking information records the order as delivered.

A request submitted after the 30-day period may be declined unless applicable law requires otherwise. Sending an item without first obtaining return instructions does not guarantee that the return will be accepted or refunded.

Return Eligibility

To qualify for a standard return, an item must generally:

• Be returned within the applicable return period.

• Be unused, unworn, unwashed, unaltered, and in resalable condition.

• Include the original packaging, labels, accessories, manuals, components, and promotional items supplied with the order.

• Be accompanied by acceptable proof of purchase.

• Be returned according to the instructions supplied by customer support.

Trying on an item solely to assess fit may be permitted when reasonable, but items showing wear, stains, odors, damage, washing, alteration, or extended use may not qualify for a full refund.

We may request photographs or additional information before authorizing a return. Authorization to send an item back does not constitute final approval of the refund. Returned items may be inspected after arrival.

How to Request a Return

Before sending any item, contact:

Email: sumaimadudin7975@gmail.com
Telephone: +1 760-210-2521

Include:

1. Your order number.

2. The purchaser’s full name.

3. The email address used at checkout.

4. The item you wish to return.

5. The reason for the return.

6. Photographs, when the item is damaged, defective, incomplete, or incorrect.

If the request is eligible, we will provide return instructions and the applicable return address. Returns sent to an unapproved address, sent without sufficient identification, or sent cash-on-delivery may be refused.

Non-Returnable Items

The following items are generally not eligible for return unless they arrived damaged, defective, or incorrect, or unless applicable law provides otherwise:

• Gift cards and store credits.

• Personalized, customized, engraved, or made-to-order products.

• Downloadable, digital, or electronically delivered products after delivery or access.

• Perishable products.

• Opened personal-care, beauty, intimate, hygiene, or sanitary products.

• Hazardous materials, flammable liquids, gases, or regulated substances.

• Products marked “final sale,” “non-returnable,” or with another specific restriction before purchase.

• Items damaged through misuse, neglect, improper storage, unauthorized repair, alteration, or normal wear and tear.

• Products missing essential parts, packaging, labels, accessories, or included promotional items.

If you are uncertain whether a product is returnable, contact us before completing the purchase.

Damaged, Defective, Incomplete, or Incorrect Items

Inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, or different from the product ordered, contact us as soon as reasonably possible, preferably within seven calendar days after delivery.

Please retain the product, packaging, shipping carton, labels, and all included materials until the claim has been reviewed. We may request photographs or video showing:

• The outer shipping package.

• The shipping label.

• The affected product.

• The damage, defect, missing component, or incorrect item.

Depending on the circumstances, available inventory, and applicable law, we may offer replacement parts, a replacement product, a refund, or another reasonable solution. Do not discard or return the product until instructions are provided.

Damage caused after delivery by misuse, accidental damage, improper assembly, unauthorized modification, failure to follow instructions, or ordinary wear is not considered transit damage or an initial product defect.

Return Shipping Costs

For a standard discretionary return, the customer is responsible for return shipping costs unless we expressly agree otherwise in writing.

If we confirm that the product was damaged in transit, materially defective upon receipt, or incorrectly supplied by us, we will provide an appropriate remedy and may provide a prepaid return label or reimburse reasonable return-shipping costs.

Original shipping charges and optional expedited-delivery charges are generally non-refundable unless the return results from our confirmed error, the entire order was not delivered, or applicable law requires reimbursement.

We recommend using a trackable shipping service and retaining the shipping receipt. We are not responsible for a customer return that is lost, misdirected, or damaged before it reaches the authorized return location.

Inspection and Refund Approval

After the return is received, we may inspect the item to confirm that it meets the eligibility requirements. We will notify you whether the refund has been approved, partially approved, or declined.

A refund may be reduced or denied when:

• The item shows use, wear, washing, stains, odors, alteration, or damage not attributable to an initial defect.

• Parts, accessories, packaging, manuals, labels, or promotional items are missing.

• The wrong product was returned.

• The return was sent after the applicable period.

• The product was identified as non-returnable before purchase.

• There is evidence of fraud, abuse, or material misrepresentation.

When a partial refund is appropriate, any deduction will reflect the reasonably diminished value of the returned product, missing components, or other documented loss, subject to applicable law.

Refund Processing

Approved refunds are normally issued to the original payment method. We do not control the time a bank, card issuer, payment service, or financial institution takes to post the credit.

Please allow up to 10 business days after refund approval for us to submit the refund. Additional processing time may be required by the payment provider.

If more than 15 business days have passed after we confirmed that a refund was issued, contact us at sumaimadudin7975@gmail.com.

Store credit or another refund method may be used only when agreed with the customer, when the original payment method is unavailable, or when permitted by applicable law.

Exchanges

Unless customer support confirms otherwise, we do not guarantee direct exchanges. The fastest method is generally to return the eligible item and place a new order for the preferred product, size, color, or variation.

Replacement inventory is not reserved while a return is in transit. A replacement remains subject to availability and successful payment authorization.

Order Changes and Cancellations

Contact us promptly if you need to change or cancel an order. We will try to assist, but cancellation or modification is not guaranteed after the order enters processing, fulfillment, or shipment.

If an order cannot be canceled, the customer may request an eligible return after delivery. Shipping costs may remain non-refundable.

Refused and Undeliverable Packages

If a package is refused, abandoned, or returned because the address was incomplete or incorrect, delivery was repeatedly unsuccessful, or required duties or charges were not paid, we may deduct actual shipping, handling, return, and carrier charges from the refund where permitted by law.

Customers are responsible for reviewing the delivery address before submitting an order.

Duplicate Refunds and Payment Disputes

Please contact us before initiating a payment dispute so we have an opportunity to investigate and resolve the issue. A customer is not entitled to receive both a merchant refund and a separate reimbursement for the same transaction.

Suspected fraud, return abuse, altered tracking information, or repeated misuse of the return process may result in refusal of a return or restriction of future purchases, subject to applicable law.

Contact

Return and refund questions may be sent to:

heybude.shop
Email: sumaimadudin7975@gmail.com
Telephone: +1 760-210-2521
Address: 33577 THYME LANE, MURRIETA, CA 92563, United States

Please obtain return authorization before sending a product to any address.